How to raise a concern with us, and what happens next.
We’d rather hear about a problem than not. A complaint shows us where we slipped and gives us a shot at fixing it. This page covers how to raise one, who deals with it, and how long each step should take.
Our commitment
Raise something with us and we’ll take it seriously, look into it fairly, and reply inside a clear window. You won’t be treated any differently for speaking up, and what we learn from complaints goes straight back into how we work.
What this covers
This is for concerns about the service you get from us, our communication, or the website. If you’re an employee we engage for a client, the day to day workplace stuff runs through the HR grievance process in your employment documents. You can still use this route for anything that process doesn’t reach.
What counts as a complaint
- A payroll, statutory, or onboarding task that was late or done wrong.
- A response time or standard of communication that fell short of what we promised.
- An error on the website, in a guide, or in a quote.
- Anything about how we’ve handled your personal data.
How to raise one
Pick whichever route suits you. To get us moving fast, say up front that you’re making a complaint.
| Channel | How to reach us |
| marketing@remunance.com, with Complaint in the subject line. | |
| Online | The Contact Us form on the website. |
| By post | Remunance Services Pvt. Ltd., Pune, Maharashtra, India (full address on the Contact page). |
All of these are on the Contact Us page.
What to tell us
We sort things faster with the full picture. Where you can, include:
- Your name and the best way to reach you.
- Your company, and your account or engagement reference if you have one.
- What happened, with dates and any names that matter.
- What you’d like us to do about it.
What happens next
We run a simple three stage process so a complaint reaches the right level of attention.
Stage 1, acknowledge and look into it
We aim to acknowledge within three working days. Your contact or the relevant team digs in and comes back with a full response, usually inside fifteen working days. If it’s complex and needs longer, we’ll tell you why and give you a new date.
Stage 2, senior review
Not happy with the first answer? Ask us to escalate. A senior manager who wasn’t involved the first time takes a fresh look and replies within fifteen working days.
Stage 3, leadership
Still not satisfied? It goes to our leadership for a final internal review. We’ll set out where we land and explain why.
Complaints about your personal data
If your concern is about how we handle personal data, raise it here and we’ll route it to whoever’s responsible for data protection. Under India’s Digital Personal Data Protection framework, you can also take an unresolved data complaint to the Data Protection Board of India. The framework and its updates sit with the Ministry of Electronics and Information Technology.
Fair and confidential
We keep complaints confidential and share the details only with the people who need them to fix it. Each one is judged on its facts, and raising one will never change the service you get from us.
What we do with them
We log complaints and how we resolved them, and we read them for patterns. When the same issue keeps coming up, it feeds into training and process changes. That’s how one complaint can quietly improve things for everyone.
Related pages
To correct something you read in a guide, there’s also the corrections route in our Editorial Policy. The rules for using the site are in our Terms and Conditions. And to see how we manage statutory obligations, there’s the Compliance page.