Introduction

In client onboarding, your first impression sets the tone, which eventually impacts the client’s approach and determines the future relationship with the client. Remunance is the right choice to perform such complex processes. We perform a seamless, meaningful client onboarding process and commit to fulfilling your requirements. 

Remunance as an EOR partner that provides the right options for HR, compliance, and payroll concerns. It is one of the most trustworthy Indian EOR partners for international companies in India. We’re considered “the thought leader” in the Indian EOR industry due to our quick response times, 360-degree support services, tech-enabled solutions, and global clientele.

Let’s understand how we perform transparent and efficient client onboarding. Let’s explore a detailed onboarding process and understand key elements. Let’s see how Remunance ensures a well-executed transition for clients entering new markets.

What is EOR Client Onboarding?

Client onboarding focuses on setting in motion the execution process by introducing you to the format of forming a strong and productive working partnership. This process sets the tone for interactions and helps build trust and mutual understanding. You’ll be informed about the system and all the frameworks for service delivery.

A complex client onboarding process will drive 74% of potential prospects away. 

When it comes to Employer of Record (EOR), client onboarding is a bit different as it also involves employee management activities along with legal and compliance issues, and how the overall relationship with the client extends. Let’s understand how we effectively perform client onboarding.

How Remunance Performs Client Onboarding Effectively?

We have a comprehensive and meticulous approach to client onboarding. This process ensures that all the aspects of your requirements are fulfilled simultaneously with all the legal and regulatory needs.

Once the contract is signed with Remunance, the first internal step at Remunance is the Order Transfer Meeting (OTM). This meeting is conducted by the sales team as the formal handover to the operations team. In this meeting, the sales team will provide a detailed overview of all your requirements, as discussed and promised. 

After the OTM, the CEO of the Remunance introduces the operations team to you. Remunance sends a draft of the recommended offer/appointment letter to be issued to the team hired for you. This appointment letter ensures all legal and compliance requirements are met. This draft includes the proposed breakdown of the employee’s salary, All the draft documents help in creating a platform for our discussions. It also helps in setting up the agenda for the onboarding call.

Onboarding Call

One of the process’s most essential steps is the onboarding call. In this call, Remunance introduces you to all the processes and reporting going forward and ensures the preparation for employee onboarding is complete. 

Employee policy, the work culture of India, and leave policy with holidays are also discussed at length. 

• Employee Policy

Remunance informs you about the employee policy implemented for the candidates. It includes a code of conduct that an employee must follow. It also contains standard working hours and overall benefits such as health insurance, retirement plans, and other perks. After this, the policy is customized to suit your requirements.

• Work Culture of India

Indian work culture is new for many clients and Remunance makes them aware of it. It includes the work environment in India, office hierarchies, communication styles, and team dynamics. Cultural norms and practices that may impact the work schedules or workplace. At the same time, you must know about Indian festival celebrations. We also ensure that you understand what employees expect such as work-life balance, career development, and respect at the workplace. 

• Leave Policy

Remunance ensures that the leave policy you expect complies with Indian labor laws. It mainly includes annual leaves, sick leaves, and maternity leave. 

It’s quite difficult for foreign clients to understand the pattern of maternity, paternity leaves, and additional benefits in India but Remunance makes it easy for the client.

Recruitment

If you ask for recruitment services, we’ll explain the comprehensive service by arranging a recruitment call. In this call, We discuss the job description, roles and responsibilities of the candidate, qualifications, skills, and experience required for the position, and the hiring timeline. Remunance provides a transparent recruitment service and the team works closely with the client to ensure a smooth onboarding and identification process.

Once the client onboarding call is over, Remunance shares a detailed summary of the meeting. In MOM, the conductor summarizes key discussion points. We also provide a list of action items along with responsibilities and deadlines. The summary also includes the outline of the next steps to be taken, such as the onboarding process, and ensuring both client and Remunance are on the same page.

Final Letter

After all the important preparations, Remunance provides a final letter of onboarding the employee, confirming the onboarding process. In this letter, we include, the employee’s official joining date, details about the reporting person on the first day, and a warm welcome message from both client and Remunance. With this final letter, we make the employee feel valued and enhance the excitement of the first day. This letter marks the official start of the employee’s tenure with the company.

Self-Service Platform Enrollment

77% of B2B clients agree that technology has enhanced a company’s expectations in terms of communication and transparency. To fulfill such expectations, Remunance enrolls the client on a self-service platform. It is a comprehensive suite of cloud-based business tools, which is utilized for many functions such as project management, HR management, and communication. This is used to streamline communication and manage the project. With this platform, clients can track the progress of the onboarding process and other projects. View and download important documents, including offer letters, and meeting minutes. Also, the client can get updates directly from our team. 

Remunance uses the self-service platform to keep transparency with the client and ensure the client has access to all the information.

Conclusion

Client onboarding plays an important part in setting the stage for a healthy relationship between EOR and its client. Remunance ensures a tailored and thorough process that fulfills all the requirements. We follow a streamlined process that has clear communication, compliance with local laws, and concentration on forming a strong partnership. Remunance makes you aware and prepared to enter new markets and grow your global operations. 

From the order transfer meeting(OTM) to the onboarding process, we ensure a smooth client onboarding process. If you want to expand in India and seek a reliable partner without wasting your time, trust Remunance and get your job done right.